Full Terms and Conditions

PLEASE READ THIS CAREFULLY. THE TERMS BELOW APPLY TO YOUR BOOKING IF YOU BOOK FROM 1ST JANUARY 2018.

WHEN YOU BOOK WITH US (WHETHER BY DIGITAL CHANNELS (SUCH AS WEBSITES, SOCIAL MEDIA OR EMAIL, TELEPHONE OR POST), THESE TERMS CONDITIONS WILL APPLY.

When you make a booking on our website you will be asked to check the box "I accept" and you will not be able to complete your booking if you do not do this; check the box "I accept" confirms that you accept these terms. For your own benefit and protection, you are required to read these terms carefully before making a booking. If you do not understand any point please ask us for further information.

When you make a booking on our other affiliated websites and online travel agencies such as Airbnb, Booking.com and TripAdvisor, and their affiliated websites, we will be sending you a guest registration form via Duve where you will be asked to sign electronically and you will not be able to complete your booking if you do not do this; signing electronically confirms that you accept these terms. For your own benefit and protection, you are required to read these terms carefully before making a booking. If you do not understand any point please ask us for further information.

If you have any question with regards to your booking or these terms, please visit our website www.mytetamu.com and click on the "Contact Us" link or click here. We will respond to you as quickly as we can, the expected maximum response time is 2 working days.

CHECK-IN TIME is AFTER 3 P.M. AND CHECKOUT is 10 A.M.

SPECIFIC CONDITIONS

This is a NON-SMOKING property, so no smoking is allowed within the Property.

No house party or any event is allowed especially involving party(ies) not registered as guest(s) during booking.
PETS are not permitted in the Property under any conditions unless written permission is given
Contravention of the above conditions will result in instant cancellation of reservation and removal of guests and appropriate charge(s) will be levied as stated in the next section.

SECURITY DEPOSIT

A security/damage deposit as stated in the reservation policy or invoice is required (“the Deposit”). This must be received at least fourteen (14) days prior to the arrival date and be used for the following provisions at our discretion. Should the Deposit not received prior to or subsequent to the reservation, applicable damage as per the provisions in the next paragraph will be invoiced to the Lead Guest plus £30 administration fee.

The Deposit is NOT applied toward rent; however, it is fully refundable if the reservation is cancelled prior to commencement or as applicable, within (14) days subsequent to departure, provided the following provisions are met:

No damage is done to the Property or its contents, beyond normal wear and tear.
No charges are incurred due to illegal activity, pets or collection of rents or services rendered during the stay.
All debris, rubbish and discards are placed in the rubbish bin, and soiled dishes are placed in the dishwasher and cleaned.
All keys are left on the kitchen table or key safe and the unit is left locked.
All charges accrued during the stay are paid prior to departure.
No linens are lost or damaged.
NO early arrival or late departure WITHOUT prior written notification from the Property Manager
Parking passes, if any, are left inside the unit upon departure.
The renter is not evicted by the owner (or representative of the owner) or the local law enforcement.
Smoking odour in the non-smoking the property will result in £100 charge for ozone cleaning service to remove the odour for our future guests.
Cleaning of event/party rubbish is additional and will be charged at £15/hour for normal cleaning by the cleaning company.
Professional assistance required due to contravention of the terms and conditions shall be charged as incurred and this includes cleaning, repairs and so on to restore the state of the Property prior to commencement of reservation.

PAYMENT AND RESERVATION DEPOSIT

An advance payment equal to 50% of the rental rate is required upon booking (“Reservation Deposit”). The Reservation Deposit will be applied towards the rent. Please make payments via bank transfer payable as per the invoice. The Reservation Deposit shall never be utilised as a security deposit. The BALANCE OF RENT is due fourteen (14) days before your arrival date.

CANCELLATIONS

For non-refundable rate, no refund shall be allowed except for exceptional management discretion.
For reservations other than non-refundable rate, cancellations that are made:

between FOURTEEN (14) AND THIRTY (30) days prior to the check-in time on the check-in date, 50% of the total rent the amount will be refunded.
less than FOURTEEN (14) days prior to the check-in time on the check-in date, no unspent night will be refunded.
after check-in when the guests decide to leave early, the nights not spent are not refunded.

Cancellation or early departure does not warrant any refund of rent.

MAXIMUM OCCUPANCY

The maximum number of guests is limited to those specified on the reservation or invoice. An additional charge or £15.00 per person per night for guests in addition to the person specified will be levied subject to written agreement from us.

INCLUSIVE FEES

Rates include a one-time linen & towel setup. Facilities fees are included in the rental rate. Facilities fee include water services and power, bed linen and towels, accommodation and garden servicing, Local Authority taxes, telephone line rental charges, Netflix or Amazon TV, TV licence & broadband use where available.

EXCLUSIVE OF FEES

· Personal food and laundry, telephone call charges.

· NO DAILY HOUSEKEEPING SERVICE – While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. However, it is available at an additional rate. We do not permit towels or linens to be taken away from the property.

FALSIFIED BOOKINGS

Any booking obtained under a false pretence or fraudulent intent will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check-in.

PARKING

The use of the accommodation private car park and amenities is entirely at the user's risk and no responsibility can be accepted for injury or for loss or damage to the Lead Guest’s/Users or any visitor's belongings or vehicles. Vehicles are to be parked in designated parking areas only. Parking in non-designated areas may be subject to towing if instructions are not adhered to; applicable fines/towing fees are the sole responsibility of the vehicle owner.

LEAD GUEST’S RESPONSIBILITY

We are keen to maintain the high standards offered to you, for all our guests, and we would, therefore, ask you to take all reasonable care of the house/apartment and its contents whilst you are enjoying your stay. At the end of the period of hire, all equipment, utensils, etc. should be left clean and tidy and in the condition in which they were at the commencement of hire. Failure to do so may result in a cleaning charge being levied on departure. Although equipment, motor damage and breakages will not normally be charged, what is considered to be excessive wear and tear will be. Please be recommended to arrange your own personal belongings insurance and travel insurance, as applicable, for your trip.

ADDITIONAL CHARGES

Following items will be charged at rates plus an administration fee of 10%, applicable taxes and logistic expenses to remedy the situation where applicable:

Professional and tradesmen services will be charged at cost.

Housekeeping service

a) Daily maid service i.e. whole-house cleaning only £40/day for 3-hour service

b) Daily maid service (a) + linens and towel replacement only £70/occasion – whole house

c) Daily maid service (a) + linens and towel replacement only £20/room in case of individual employee changeover

Key administration

a) loss of keys without locksmith - £50 per set of keys

b) loss of keys requiring locksmith change of locks – emergency call out rate will try to keep this around £200 but depends on the locksmith available at the time

c) access fob - £30; carpark fob £60

WRITTEN EXCEPTIONS

Any exceptions to the abovementioned policies must be approved by myTetamu iHost in writing in advance.

GENERAL

We process your personal information in accordance with our Privacy Policy here. Please take the time to read our Privacy Policy as it includes important terms which apply to you. By providing personal information in connection with a booking you consent to such processing on behalf of you and each customer staying with us under such booking.

Additional terms may apply to your use of our digital channels whether you make a reservation through them. These are published on the relevant digital channel. Please take the time to read these as they include important terms which apply to you.

Amendments to these terms: We reserve the right to change these terms from time to time and the terms applicable to your booking are those in force on the date of booking.

Statutory Rights: If you are an individual consumer you have certain legal statutory rights. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms. For more information on your statutory rights see https://www.gov.uk/consumer-protection-rights or call 03454 04 05 06 or contact your local Citizens' Advice Bureau or Trading Standards office.

Events Beyond our Reasonable Control, Force Majeure: We shall not be in breach of these terms or liable for any failure to perform any of our obligations in relation to your booking (such as the provision of room(s) and/or other products and/or services and/or Extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including but not limited to flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, plagues or epidemics, partial or full cancellation or delay of major public event, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or other utility services, plant machinery, computers, vehicles or any collapse of building structures. If an event outside our reasonable control is reasonably likely to prevent us from performing your booking we may cancel your booking on notice to you (by email) and will refund in full any payment made by you in respect of such booking to the payment card that you used to make the booking, including any Extras and booking fees.

Complaints, Questions and Disputes: If you wish to make a complaint or have a question regarding your booking please click here to contact us using the ‘Contact Us’ link on our website. We will respond to you as quickly as we can and normally within 4 working days. If you make a complaint to us in relation to your booking and that complaint remains unresolved as between you and us you may use the European Commission’s online dispute resolution portal at https://ec.europa.eu/consumers/odr. You should note that any decision may not be binding and that neither we nor you are required to participate in online dispute resolution.

OUR LIABILITY

We will not be liable in any circumstances for any losses which are not caused by either a breach of these terms by us, our non-compliance with our duties under applicable legislation or our negligence. We will also not be liable in any circumstances for:

· any losses, injury or damage of money, jewels, and other valuables brought into the Property

· any losses including parking fine or invoice, injury or damage through physical and/or theft, suffered due to the use of parking and other facilities provided with the accommodation.

· any losses which were not foreseeable to both parties when the contract was formed. Loss is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen for example if you discussed it with us during the booking process.

We want to provide a safe and secure environment for your stay and where necessary we will take appropriate security measures. If an incident occurs during your stay resulting in theft, loss or damage of your property we will carry out an internal investigation and work with the authorities using all available means possible to us.

Severability: If any provision in these terms is found to be illegal, invalid or unenforceable in whole or in part then the provision will apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable. The legality, validity and enforceability of the remainder of these terms shall not be affected.

Any failure by us to enforce our rights or remedies under these terms or otherwise or any delay in enforcing such rights or remedies shall not be construed as a waiver by us of those or any other rights or remedies.

Third Party Rights: This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Law: These terms and any non-contractual obligations arising out of or in relation to these terms shall be governed by and will be interpreted in accordance with English law. All disputes arising out of or relating to these terms or any non-contractual obligations arising out of or relating to these terms shall be submitted to the non-exclusive jurisdiction of the English courts.

CHANGES TO THESE TERMS & CONDITIONS

We reserve the right to cancel, amend or vary the arrangements and content featured on our website, mobile site and app and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice. You will be notified of any changes to these Terms and Conditions as made available on this website. Please check this website, mobile site and app regularly for updates to these Terms and Conditions.

CONFLICT BETWEEN ENGLISH TEXT AND ANOTHER LANGUAGE TEXT

If there is any conflict or discrepancy between the English text of these Terms and Conditions and any translation thereof into any other language, the English text shall prevail.

DECLARATION

The Property Manager hereby confirms that it has vested authority and necessary approvals to agree to let the Property and the Lead Guest hereby agrees to take the Properties for the Rent and Term in accordance with the terms and conditions stated within this Agreement.

myTetamu iHost, the Property Manager